Shipping & Returns

Return and Refund Policy

Thank you for shopping at Jeena La Vie.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jeenalavie LLC, 929 Colorado Ave, Santa Monica, CA 90401.

  • Service refers to the Website.

  • Website refers to Jeena La Vie, accessible from http://jeenalavie.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

We are not able to make changes to your order once it has been submitted, you have 1 hour to cancel your order before we process your order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Return & Refund Policy

Thanks for shopping at Jeena LaVie. If you are not entirely satisfied with your purchase, we're here to help. 

Returns- We will gladly accept unworn, unwashed, or defective merchandise purchased on https://jeenalavie.com/ for return. You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase. 

Beauty, Wellness, and Sensitive Items- We are unable to process returns for opened and used Beauty, Wellness, and Sensitive products (See Products’ Description). All Beauty and Wellness products purchased on https://jeenalavie.com/ must be returned unopened, unused, and in original condition and packaging to our Returns warehouse.

Refunds- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. For additional information in this section, create your own Return & Refund Policy. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section, create your own Return & Refund Policy. 

Contact Us at (Email address) if you have any questions on how to return your item to us.

 

Accepted Payment Methods

We are currently only accepting Paypal as a payment method.

 

Tax Information

We are required to collect sales tax in all states as required. Additionally, we are also required to collect taxes in Puerto Rico and Australia.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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